Web site privacy policy

East Staffordshire Borough Council will use its best endeavours to safeguard the privacy of its website visitors. This policy explains the website data processing practices of East Staffordshire Borough Council.

What information do we collect?

In some areas, we may ask you to register your name and email address. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests.

What do we use personal information for?

East Staffordshire Borough Council will not use the personal information you provide us with for marketing purposes or between council services unless you agree that we may do so. We may pass your details on to third party service providers who are contracted to East Staffordshire Borough Council in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the details when the request is complete.

Allowing your details to be used across other council services

We are all frustrated on occasion when we have to repeat the same basic information about ourselves, such as name and contact details, each time we contact an organisation or, even worse, within the same contact with that organisation.

In recognition of this we are focussing on making it easier for people to do business with us, whenever and however they choose, and with the ability be able to complete a range of different sorts of transactions with the council, all through a single contact – but we can only do that with your help!

By agreeing to allow your details to be used across other council services, we will be able to capture this information when you first contact us and then re-use this information to minimise the length of time each future contact will take.

The information we gather will also enable us to better understand your needs and how you use council services so that we can continue to improve our performance over time.

Please note that in agreeing to share these details you have not forfeited your rights as prescribed under the Data Protection Act 1998 and the Council will continue to apply the same level of care to safeguard your privacy and use of your information across all our services. Your service entitlement from the Council will not be affected should you decide not to allow your data to be shared in this way or you change your mind at any time in the future.

Email Messages

You may receive occasional e-mail messages from East Staffordshire Borough Council on matters that we consider may be of interest to you, if you have provided your email address to us for this purpose.

Information to improve our site

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our web site. These statistics do not contain personal data and cannot be traced back to an individual.

Contact

If you have any comments or concerns regarding this policy please contact:

Website Development Manager
East Staffordshire Borough Council
Town Hall
Burton upon Trent
Staffordshire
DE14 2EB

Tel. 01283 508685
Email: website.manager@eaststaffsbc.gov.uk